|
You would think after paying this much money for a coffee center, one would be able to write with pride about good service from the manufacturer. I had been a long time customer of this company and had purchased two other units in the past. Unfortunately, this is not the case. A simple hinge stopped working on one of the doors, and the Jura-Carpesso people want $300 to fix it. They too often break after a short time and repairs are outlandishly expensive. I'd look elsewhere in the future
Error messages abound. Yes, it's easy to use, when it works. This machine has given us problems almost since day one. Jura has been little help resolving our problems. For the price, I expected it to last longer than three years. And don't think we haven't babied our investment. You have to be a contortionist, and have hands the size of a child's.
Using spring water will cost you. We've owned it about three years, don't make more than a dozen cups a week, and we've suffered through too many frustrations due to its many high-maintenance issues. It does use a lot - and I do mean a lot - of water. Nothing but bottled spring water has ever been used in this machine, and we've been super vigilant about the oiliness of the beans. Just try reaching your hand up inside to clean the trap as they suggest. And you should also know that while this machine makes a better cup of coffee than most of the cheaper machines we've tried, it doesn't compare to cafe coffee at all, so set your expectations accordingly. We will not buy another coffee maker from this company.
A must do is. It has all the bells and whistles so if you want a little less flash and the same function go with the S9. I am a shopper and look for the best deals and the best product. It also fits a lot better in the fridge door. I probably would not have purchased this model if it were not my husband.
Another nice feature, that some of the cheaper machines do not have is that you can use two kinds of coffee - beans or grounds at the same time. I am so impressed with how solid the machine is built and the parts seem very durable. It is not complicated at all to use.but remember. The machine is not complicated but is obviously high tech and not like your run of the mill $199 coffee machine.
I suspect a lot of the errors and issues folks are having in the other reviews on this site may be due to misuse. I am so happy we bought the Jura Z5. One more thing.don't forget this makes hot chocolate and hot water for tea. What a BIG expense but such a GREAT purchase. The Jura is a thermos like container and can sit on your counter for several hours in the morning without getting warm. We bought this machine after extensive research and visiting many stores.
This is a big purchase but well worth the cafe quality beverages. I have owned a Cappresso for many years and was leaning towards the DeLonghi after reading reviews and functionality. MUST READ. This came in handy the other evening when a guest of ours wanted decaf but we had regular beans in the machine. You just scope in the grounds you want and presto.different kind of coffee without removing all the beans.
The quality of this product is incredible.
After visiting the stores and seeing them in action, the Jura won hands down.
If you live by a Costco, you may want to buy beans in bulk.
read the instructions.
We do notice we drink much more coffee :-) Also if you like flavored drinks, try buying the starbucks syrup and making your own latte at home for MUCH less.
There is a comparison chart of the Jura machines on their website.
The Delonghi frothier seemed to come lose after use and the machine had problems recognizing the milk container.
READ THE INSTRUCTIONS BEFORE USING.
Hope you enjoy this as much as my husband and I do.
Great when it works. Unfortunately, that's not all the time. My first one had an internal leak right out of the box. My second one got past that, but often jams when retracting its grounds ejector and does not flow the coffee well.
They replaced the steam unit and, preventative, the brewing unit.Overall, fabulous macine with fabulous coffee. Got it to the local UPS store at 4:30 pm on a Wednesday and it was back to me on Monday morning.
Quality and convenience is superior. I encountered a problem this month - steam could not be created for the frothed drinks.
I have owned this machine for 1 year and use it every day. Coffee tasted terrible and I did sneak over to the local Starbucks on a few days.Fortunately, I only had to endure 4 days of bad coffee.
I contacted Capresso, they sent a pre-paid UPS sticker and, reluctantly I sent my machine in for repair. Using our old drip machine was horrid.
Wow, I could not believe that the UPS man was actually delivering the machine when he did. Excellent service from the company when a repair was needed.
|
